Why Choose Equity Cleaning Services
Our Commitment to Quality and Customer Satisfaction
Professional & Passionate About Cleaning
Equity Cleaning Services provides solutions to all your cleaning needs.
We are committed & passionate about what we do. With over 40 years experience, we pride ourselves on going the extra mile to deliver an outstanding service on every single assignment
Every client is unique and have different challenges, needs and expectations. We will work with you to understand these and provide a service that will not only meet your expectations but exceed them.
Our Commitment & Promise to You
Providing excellent service in the Portsmouth, Southampton and Bournemouth area
- We will monitor performance and standards
- We will regularly liaise with your designated representative
- We will provide adequate labour cover for holidays and sickness
- We will provide and maintain proven quality tools and equipment
- We will provide proven quality consumable cleaning materials
- We will adhere to the health & safety and employment law directives
Auditing & Monitoring Process
We will implement a bespoke Auditing Process to suit your business to ensure compliance with Cleaning Specifications. We will find the right level of involvement to suit your business needs; we understand that where some businesses will need daily monitoring, this level of visibility can be a hindrance to some. Your options for Auditing and Monitoring of cleaning standards can include:
- Daily Monitoring: Cleaning Supervisor can conduct daily inspections to evaluate cleanliness, using standard operating procedures (SOPs) and completing checklists.
- Weekly Audits: Cleaning Supervisors can perform weekly audits. Any non-conformance issues will be addressed in collaboration with the cleaning staff and rechecked in the following week’s audit. Unresolved issues will be escalated to the Equity Operations Manager, who will review cleaning procedures, chemicals, and equipment used.
- Monthly Inspections: Area Managers can conduct full inspections of your site on a monthly basis. Audit Results will be provided as a report and can be broken down into sections to assist in resolution of any non-conformance.
- Monthly Review Meetings: We can arrange regular meetings between you and an Equity Cleaning Manager, either over Microsoft TEAMS or on-site. Any non-conformance identified in the monthly audits can be discussed, along with any other points relating to the cleaning contract.
Continuous Support from Equity
Our team is dedicated to supporting you with any request you may have. We will make every effort to assist, and if it falls within our knowledge and expertise, we will provide help to the best of our ability.
With over 130 years of combined experience in the cleaning industry, the Equity Management and Support Team is confident in handling even the most unique or challenging requests. In cases where we may not have the required expertise, we will seek assistance from specialist partners - either from our approved supplier list or a carefully selected new provider. In such cases, we will work closely with you to ensure you are fully informed and comfortable with any additional costs or documentation involved.
Value Added Services
We currently have in place several bespoke services aimed at enhancing operational efficiency, service quality, and employee engagement. Below are the highlights
Cleaning Management Software
Cleaning management software to streamline operations; including scheduling, work tracking and communication between teams.
Mobile Apps for Staff
All staff are equipped with our mobile app which allows them to receive job updates, report completed tasks, and access real-time instructions, improving operational efficiency.
We use GPS tracking for optimising routes between different job sites to reduce travel time and emissions.
Eco-friendly Products
Successful transition to biodegradable, non-toxic, and sustainable cleaning products, ensuring compliance with UK environmental regulations.
Waste-reduction strategies, such as limiting single-use plastic in cleaning supplies (e.g. reusable spray bottles).
Specialised Cleaning Services
We have expanded into high-demand sectors such as healthcare (NHS), specialising in high spec cleaning services that meet stringent UK standards.
Monthly Performance Reports
We have established a systematic reporting process, creating monthly reports for clients, summarising the work completed and any improvements in cleaning quality. This has helped build transparency and trust with clients.
Proactive Client Management
Dedicated Area Managers to key clients, ensuring personal, responsive service.
Health and Safety Compliance
We continue to regularly update our staff training on health and safety standards, and ensure staff compliance with UK workplace safety regulations.
Health and Safety
The management of Equity Cleaning Services Ltd. looks upon the promotion of Health & Safety measures as a mutual objective for themselves and their employees.
It is the policy of the company to do all that is reasonably practicable to prevent personal injury and damage to property, and to protect everyone, including the public, from any unforeseen hazard or danger, in so far as they come into contact with the company or its objectives.
In particular, the management of Equity Cleaning Services Ltd. recognises it’s responsibility to provide and maintain safe and healthy working conditions, to provide training and instruction to enable employees to perform their work safely, to maintain a continuing and progressive interest in Health & Safety, to consider all statutory requirements for Health & Safety, and to consult and involve employees in Health & Safety matters, where possible.
The management of Equity Cleaning Services Ltd. also recognise that it’s employees have a duty to co-operate in the implementation of the Health & Safety Policy by working safely, and by meeting their statutory duties and reporting incidents that have led to, or may lead to, injury or damage.
Chemicals and COSHH
Where possible we use green products to reduce negative impact on the environment. Our main range of product, Triple 8 Dose, is a concentrated solution which is diluted with water in a trigger spray bottle. Each 1 litre bottle makes 100 trigger sprays, greatly reducing transport emissions through less frequent and lighter deliveries.
Our cleaning staff are COSHH trained by supervisors or manufacturer representatives. We also provide H&S training through our online training portal, which includes COSHH guidance.
A copy of each COSHH Assessment and its relevant Data Sheet should be made easily available to all Equity employees.
To achieve this, we will have a site pack (including COSHH) in each of the main cleaning cupboards across all sites. In addition to COSHH, these packs contain; Employee Handbooks, Insurance Documents, Risk Assessments, Method Statements, H&S Guidance.
Experience
45+ years experience
Fully Insured
Full service cleaning company
High quality
First class reputation in contract Commercial Cleaning Services
Quality Assurance System (ISO 9001)
Through regular auditing, our quality assurance system ensures the continuous evaluation of business processes, procedures, and responsibilities. This allows us to consistently deliver high-quality service and meet our quality objectives. Below is a more detailed breakdown:
Quality Assurance System
- Facilitates ongoing assessment of our business operations, processes, and assigned responsibilities.
- Ensures service excellence and alignment with our quality goals.
Primary Quality Objective
- Equity Cleaning Services Ltd. is committed to providing defect-free services, delivered on time and within budget.
Performance Monitoring and Customer Satisfaction
- We analyse and monitor our performance to ensure that we meet the requirements of our customers.
- Continuous monitoring helps us enhance overall customer satisfaction.
Strategic Planning for Quality Objectives
- Effective plans are developed to achieve our quality goals, incorporating the following components:
- Actions: Clearly defined steps to meet objectives.
- Resources: Allocation of appropriate materials, staff, and tools.
- Responsibilities: Designated individuals and teams accountable for specific tasks.
- Timescales: Realistic deadlines for task completion.
- Evaluation: Ongoing assessment of progress and results to ensure success.
Core Principles of the Quality Management System (QMS)
- Our QMS is built on the following key principles:
- Customer Focus: Prioritising the needs and satisfaction of our clients.
- Leadership: Strong, accountable leadership guiding the organisation toward its goals.
- Engagement of People: Involving and empowering all employees to contribute to quality improvement.
- Process Approach: Managing activities as processes to improve efficiency and effectiveness.
- Improvement: A commitment to continuous improvement in all areas of the business.
- Evidence-Based Decision Making: Using data and analysis to drive informed decisions.
- Relationship Management: Fostering positive relationships with stakeholders, partners, and suppliers.
Continual Improvement of the QMS
- Equity is dedicated to the ongoing enhancement of our Quality Management System by:
- Regularly reviewing the suitability, adequacy, and effectiveness of the system.
- Conducting detailed analysis and evaluation of performance data.
- Using insights from Management Reviews to identify areas requiring attention.
- Addressing any needs or opportunities that arise as part of our commitment to continual improvement.
Safe Contractor (Health & Safety)
At Equity, we are committed to maintaining the highest safety standards, which is why we’ve achieved SafeContractor accreditation. This certification demonstrates our dedication to safe, reliable, and compliant cleaning services. Here’s why it matters:
- Proven Commitment to Safety
SafeContractor accreditation shows that we prioritise health and safety for our staff, clients, and anyone on-site. - Builds Client Confidence
Clients can trust that we meet strict safety standards, making us a reliable partner for all cleaning services. - Legal Compliance
SafeContractor ensures we comply with all safety regulations, avoiding legal issues and keeping everyone safe. - Competitive Advantage
Our certification sets us apart from competitors and gives clients a reason to choose us, especially for large projects.
- Access to Bigger Contracts
Many companies require SafeContractor certification to work with them, giving us the opportunity to secure larger contracts. - Focus on Continuous Improvement
Accreditation drives us to regularly improve our safety practices, ensuring high standards in every job. - Reduced Risk
By following SafeContractor guidelines, we minimise the chance of accidents and disruptions. - Stronger Reputation
SafeContractor accreditation strengthens our reputation as a professional, trusted cleaning provider.
With SafeContractor accreditation, Equity ensures a safe, efficient, and compliant cleaning service that you can rely on.
